Privacy policy
Effective 23 October 2026
This policy explains what information autonoME collects, why, who it is shared with and the choices you have. autonoME is operated by MEtric LLC ("we", "us"). It covers this website (www.seewhocares.com), the autonoME web app (app.seewhocares.com), its mobile versions, its text messages and emails, and its API.
Who is responsible for your information
autonoME is used by healthcare employers, such as skilled nursing facilities and their operators ("customers"), to schedule and support their staff. When a customer adds its staff to autonoME, the customer decides what is collected and how it is used, and we process that information on the customer's behalf under our agreement with them. If you work at a facility that uses autonoME, your employer is your first contact for questions about your information. We are responsible for the information we collect for our own purposes, such as visits to this website and messages you send us.
What we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Account details | Name, email address, sign-in name, role, mobile number. Passwords are stored only as one-way hashes, never in readable form. | You, or your employer when they invite you |
| Employment records | Job role, home unit, hire and last dates, employment type, contracted hours, employee ID, credentials and their expiry dates, PTO balance | Your employer, or their systems |
| Scheduling and attendance | Shifts scheduled and worked, call-outs, no-shows, on-time arrival, charting completion, other measures your employer chooses, reliability scores and tiers, shift preferences, days off and PTO requested, shift trades and pick-ups | Your employer, its scheduling or staffing partners, and you |
| Messages | Notes you write to your facility in the app, messages your facility sends you, replies you text to an autonoME number | You and your employer |
| Notification settings | The email addresses and mobile numbers you add for alerts, your consent to texts and when you gave it, which alerts you want, a record of each message sent and whether it was delivered, and, if you turn on alerts on a device, that device's push subscription | You |
| Sign-in and technical data | When you signed in, your browser type, IP address and request logs kept for security and troubleshooting | Your device |
| Facility census | The number of residents on a unit on a day. This is a count only: autonoME does not collect the names or health information of residents or patients. | Your employer |
This website does not use cookies, analytics, advertising or tracking. The web app keeps your session in your browser's storage only so you stay signed in.
How we use it
- to run the service for your employer: build and publish schedules, calculate reliability scores and tiers under the rules your employer sets, offer open shifts and process trades;
- to show you your own schedule, score and standing, and how to improve it;
- to send the emails, texts and alerts the service needs or you asked for, such as invitations, password resets, verification codes, open shifts and schedule changes;
- to keep the service secure, prevent abuse and fix problems;
- to produce reports your employer asks for, such as staffing and retention reports;
- to meet legal obligations.
Scores and tiers are calculated from objective measures your employer configures. They affect the order in which shifts are offered; your employer stays responsible for employment decisions.
We do not sell personal information, share it for advertising, or use it to train artificial intelligence models.
Text messages
We text you only after you agree, either in the app or by replying YES to a one-time request from your facility. Message frequency varies with your schedule and the alerts you choose. Message and data rates may apply. Reply STOP to stop at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. Your number is used only to send you the messages you agreed to, and is passed only to the provider that delivers them.
Who we share it with
- Your employer and the people it authorizes, such as schedulers, administrators and operators, according to their role.
- Partners your employer connects, such as its scheduling or staffing system, limited to what your employer authorizes.
- Service providers who host and deliver the service for us under contract: Amazon Web Services (hosting, data storage, email and text delivery), and the push services of Apple, Google and Mozilla when you turn on alerts on a device.
- Authorities when the law requires it, or to protect someone's safety or our rights.
- A successor if our business is sold or merged, under the same protections.
How long we keep it
We keep customer information for as long as the customer uses autonoME, and delete it within 30 days after the agreement ends, unless the customer or the law requires otherwise. Some records expire sooner: message delivery records and the facility activity feed after 90 days, and password reset links after an hour. Backups are removed on their normal cycle.
How we protect it
Information is encrypted in transit and at rest. Access is limited by role, and each facility's staff can see only their own facilities. Passwords are hashed, repeated failed sign-ins are slowed down, and changes to settings and logins are recorded.
Your choices and rights
- See or correct your information: most of it is visible to you in the app. Ask your employer to correct employment or attendance records. You can also email us and we will pass the request to them.
- Notifications: switch email, text and device alerts on or off in the app, or reply STOP to a text.
- Deletion and other requests: depending on where you live, you may have the right to ask for a copy of your information, its correction or deletion, or to limit how it is used. Email support@seewhocares.com. If the request concerns information we hold for your employer, we will forward it to them and help them respond. We will not treat you differently for making a request.
Children
autonoME is for working adults and is not directed at children. We do not knowingly collect information from anyone under 16.
Changes
If we change this policy, we will post the new version here with its effective date, and tell customers of any significant change before it takes effect.
Contact
Questions about this policy or your information: email support@seewhocares.com.